Ordering and Shipping Information

Our shopping cart system can be used for shipping within the 48 contiguous United States. International orders and any orders to Alaska or Hawaii should be placed by phone. Sales tax is added to all orders shipped within the state of Texas. Please take a moment to review our policies before placing your order.

Ordering:
Orders are sent via encrypted secure channels to ensure that no one sees your order but you and us. If you choose not to order through our online shopping cart, you may place your order during business hours by calling our toll-free number at (800) 243-4316.

Methods of Payment:
We accept cashier’s checks, money orders, VISA, MasterCard, American Express and Discover. Only credit card orders may be placed on our web site. If you use a card that is in someone else’s name, we will need their name and telephone number in order to verify the card owner has agreed to pay for the order. For payment by cashier's check or money order, please call us at (800) 243-4316. Please make all checks payable to: George Boutwell. If you are paying by check, your order will be processed and shipped when payment is received.

Shipping and Handling:
These charges cover the expense of shipping from Clifton, Texas. They include shipping or postage fees, packaging, as well as handling and processing orders in our shipping department. We ship by Federal Express to a physical address (no P.O. box). If you would prefer to require a signature at time of delivery or to insure a package (both are available for an additional fee), please place your order by phone during business hours or by email at our contact page. Packages not requiring a signature may be left unattended. We are not responsible for theft of unattended deliveries. It is your responsibility to inspect your shipment upon receipt. If damages are found, please contact the carrier as soon as possible.

Returns/Exchanges:
Returns and exchanges may be made within 30 days. A note should be included explaining the reason for the return. Please include your name, address, phone number or other contact information. Credits are made to the original method of payment only. Shipping and handling fees will not be refunded. Exchanges may be made when we receive the item with your explanation and a payment method to cover reshipment charges.

If you have any questions regarding shipping, please call (800) 243-4316 or email us via our contact page. Our goal is to accurately deliver your order in a timely manner. We thank you for your business.